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Easy Returns
We want you to be happy! If you're not completely thrilled with something
you buy on coolglowstuff.com, you have 30 days to return it by mail. Customer service will need to help you with oversized,
damaged or defective items, so please give them a call at 1-719-391-3771.
Speedy Refunds
We'll process your refund right away-within 30 days at the absolute most. It will...
Be in the same form of payment
Equal the "total unit price" of the items printed on your packing slip
Exclude shipping and handling (unless there was a shipping mistake), gift wrap and other service charges.
Rare Exceptions
Unfortunately, these types of items aren't returnable unless
we made a mistake in your order or in shipping. In that case, just call 1-719-391-3771.
- Used/broken through user neglect
- Personalized items
- Any opened packages
How It Works
The instructions below are designed to expedite the return or your merchandise. Each of the steps below
must be followed in order for Glow For It to provide you with a satisfactory experience.
Return by mail...
- Place the item securely in the original package, if possible,
Include all paperwork, parts and accessories
- Fill out the bottom of the packing slip, including the reason for your
return, and put it in the package
- Put the return address label from the packing slip over your original
shipping address on the package
- Insure your package and keep a copy of the tracking number
- Please don't send C.O.D.-we can't accept it
Merchandise Returns Address:
Glow For It
695 Fleming St
Colorado Springs, CO
80911
Call Customer Service...
Damaged or defective items, including carton damage
Have this information handy from your confirmation email:
Order number
Item number
Tracking number
Your e-mail address
Your phone number
Need help?
Contact us through email. Or call 1-719-391-3771. We're here for you.
Oversized Item Returns
We do not cover shipping charges on returned for oversized items. We do not
cover shipping charges on oversized items that are returned due to "buyer remorse." Please note: shipping charges can be expensive
for oversized items.
Follow these steps to return an Oversized Item:
- The item(s) must be unassembled and packaged securely. If possible,
please package item(s) in original package.
- Fill out the bottom of the packing slip, including the reason for your
return, and put it in the package.
- You can expect a refund in the same form of payment originally used
for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost.
*Please note: If there is extensive damage to an item upon delivery, call Customer Service Specialist immediately
at 1-719-391-3771.
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